SRMS’s staff consists of dedicated specialists who take exceptional pride in the care and service that they provide. This staff includes Respiratory Therapists and trained Home Care Service Technicians.

DEDICATED SERVICES

At Sparrow Regional Medical Supply, we accept only those patients whose home health care needs, as identified by the referring source, can be properly met by the services we offer.  These services include:

Oxygen Therapy Products	Medical Monitoring Devices
Respiratory Therapy Products	Enteral Products
Physical Therapy Aids	Diabetic Supplies
Home Medical Equipment	Ostomy Products
LIFELINE® Personal Emergency Response System Services

24-Hour Emergency Service:  Special emergency assistance is available to our patients 24-hours a day, 7 days a week.  If you have an emergency need for services on your rental equipment, please call your area office for assistance.  In life threatening situations, go to the emergency department at your local hospital or call 911.

SRMS is noted for its extensive inventory of home health care products.  This coupled with our personal concern for the patient’s well being, results in the highest quality professional care and service available.

HOURS OF OPERATION

OFFICE HOURS: 

Lansing branch location is open Monday through Friday from 8 a.m. to 6 p.m. and Saturday 9 a.m. to 3 p.m.

Mt. Pleasant is open Monday through Friday 8:30 a.m. to 5 p.m. and Saturday 9 a.m. to 3 p.m.

The St. Johns and Ionia branches are open Monday thru Friday 8:30 a.m. to 5 p.m.

The Alma branch location is open Monday thru Friday from 8:00 a.m. to 5:00 p.m.

CUSTOMER SATISFACTION

Sparrow Regional Medical Supply strives to provide service that is in a class by itself.  But the real test is whether we meet your expectations.  It is through the input of our customers that we can learn if these expectations are being met and determine what areas could use improvement.

PROBLEM SOLVING PROCEDURES

It is our desire to provide you with the best possible services and equipment available.  However, if you have concerns or are not satisfied with the equipment and/or service provided, you may lodge a complaint with any of the branch locations by phone or in person without fear of discrimination, reprisal or unreasonable interruption of service. 

Should you choose to lodge your complaint in writing, we have included a communications form on this site.
 

BILLING INFORMATION

We accept payment from most insurance companies for equipment and supplies.  In some cases your insurance may limit the number and type of supplies, require a prior authorization, and have co-payments and/or deductibles.  It is your responsibility to notify us of any changes in your insurance coverage.

Rental equipment is charged on a monthly basis in most cases.  Some types of equipment may be purchased rather than rented.  Please contact our billing office if you would like to have your equipment changed to a purchase. 

Insurance verification is done prior to providing you with equipment/supplies.  We will file a claim directly with your insurance company on your behalf, with the physician’s order, and request payment be sent directly to Sparrow Regional Medical Supply.  Although we file claims as a courtesy, we cannot guarantee payment by an insurance carrier.   It remains your responsibility to ensure that Sparrow Regional Medical Supply receives full payment in a timely manner for the services and equipment provided.  When payment is received from your insurance carrier, you are still responsible for all co-payments and deductibles.  If you have any questions relating to billing or payment on your account, please contact our billing office directly at (517) 364-2110. 

PLAN OF CARE

Sparrow Regional Medical Supply involves key professionals in developing your individual plan of care, which is based upon identified problems, needs and goals, physician orders for treatments and care, your environment and your personal wishes whenever possible.  The plan of care includes:

• Equipment and supply need

• Frequency of visit, as applicable

• Goals and actions for client compliance and satisfaction

• Conditions of the home (i.e. caregivers)

The plan of care is reviewed and updated as needed, based on your changing needs.  We encourage your participation and will provide necessary medical information to assist you.

You have the right to refuse any medical equipment, supplies or services.  However, such refusal may require us to obtain a written statement releasing the agency from all responsibility resulting from such action.  Should this happen, we would encourage you to discuss the matter with your physician for advice and guidance.  Our role in the administration of medications (such as nebulized medications) is to provide you with equipment and education in proper equipment use.

MEDICAL RECORDS

Your medical record is maintained by our staff to document physician orders, assessments, progress notes and treatments.  Your records are kept strictly confidential by our staff and are protected against loss, destruction, tampering or unauthorized use.  Our Notice Of Privacy Practices describes how your protected health information may be used by us or disclosed to others, as well as how you may have access to this information.

 

 

DURABLE POWER OF ATTORNEY FOR HEALTHCARE

A document called the "Durable Power of Attorney for Health Care" is available at your request.  This document allows persons 18 years or older to appoint a friend or relative to speak on their behalf should they lose their communication or decision-making abilities. If you desire not to have emergency procedures initiated or if you would simply like further information on the Durable Power of Attorney form, please call or ask one of our staff members.

ADVANCE DIRECTIVE POLICY (regarding emergency assistance)

In the event that emergency assistance is required, it is the policy of Sparrow Regional Medical Supply that unless you have informed us to do otherwise via an authorized advance directive (see above), our staff member will call 911 and wait for emergency assistance to arrive.  We will honor patient requests NOT to initiate emergency procedures if the request is provided in the form of an authorized, written Advance Directive. 

 SRMS’s staff consists of dedicated specialists who take exceptional pride in the care and service that they provide. This staff includes Respiratory Therapists and trained Home Care Service Technicians.

DEDICATED SERVICES

At Sparrow Regional Medical Supply, we accept only those patients whose home health care needs, as identified by the referring source, can be properly met by the services we offer.  These services include:

Oxygen Therapy Products	Medical Monitoring Devices
Respiratory Therapy Products	Enteral Products
Physical Therapy Aids	Diabetic Supplies
Home Medical Equipment	Ostomy Products
LIFELINE® Personal Emergency Response System Services

24-Hour Emergency Service:  Special emergency assistance is available to our patients 24-hours a day, 7 days a week.  If you have an emergency need for services on your rental equipment, please call your area office for assistance.  In life threatening situations, go to the emergency department at your local hospital or call 911.

SRMS is noted for its extensive inventory of home health care products.  This coupled with our personal concern for the patient’s well being, results in the highest quality professional care and service available.

HOURS OF OPERATION

OFFICE HOURS: 

Lansing branch location is open Monday through Friday from 8 a.m. to 6 p.m. and Saturday 9 a.m. to 3 p.m.

Mt. Pleasant is open Monday through Friday 8:30 a.m. to 5 p.m. and Saturday 9 a.m. to 3 p.m.

The St. Johns and Ionia branches are open Monday thru Friday 8:30 a.m. to 5 p.m.

The Alma branch location is open Monday thru Friday from 8:00 a.m. to 5:00 p.m.

CUSTOMER SATISFACTION

Sparrow Regional Medical Supply strives to provide service that is in a class by itself.  But the real test is whether we meet your expectations.  It is through the input of our customers that we can learn if these expectations are being met and determine what areas could use improvement.

PROBLEM SOLVING PROCEDURES

It is our desire to provide you with the best possible services and equipment available.  However, if you have concerns or are not satisfied with the equipment and/or service provided, you may lodge a complaint with any of the branch locations by phone or in person without fear of discrimination, reprisal or unreasonable interruption of service. 

Should you choose to lodge your complaint in writing, we have included a communications form on this site.
 

BILLING INFORMATION

We accept payment from most insurance companies for equipment and supplies.  In some cases your insurance may limit the number and type of supplies, require a prior authorization, and have co-payments and/or deductibles.  It is your responsibility to notify us of any changes in your insurance coverage.

Rental equipment is charged on a monthly basis in most cases.  Some types of equipment may be purchased rather than rented.  Please contact our billing office if you would like to have your equipment changed to a purchase. 

Insurance verification is done prior to providing you with equipment/supplies.  We will file a claim directly with your insurance company on your behalf, with the physician’s order, and request payment be sent directly to Sparrow Regional Medical Supply.  Although we file claims as a courtesy, we cannot guarantee payment by an insurance carrier.   It remains your responsibility to ensure that Sparrow Regional Medical Supply receives full payment in a timely manner for the services and equipment provided.  When payment is received from your insurance carrier, you are still responsible for all co-payments and deductibles.  If you have any questions relating to billing or payment on your account, please contact our billing office directly at (517) 364-2110. 

PLAN OF CARE

Sparrow Regional Medical Supply involves key professionals in developing your individual plan of care, which is based upon identified problems, needs and goals, physician orders for treatments and care, your environment and your personal wishes whenever possible.  The plan of care includes:

• Equipment and supply need

• Frequency of visit, as applicable

• Goals and actions for client compliance and satisfaction

• Conditions of the home (i.e. caregivers)

The plan of care is reviewed and updated as needed, based on your changing needs.  We encourage your participation and will provide necessary medical information to assist you.

You have the right to refuse any medical equipment, supplies or services.  However, such refusal may require us to obtain a written statement releasing the agency from all responsibility resulting from such action.  Should this happen, we would encourage you to discuss the matter with your physician for advice and guidance.  Our role in the administration of medications (such as nebulized medications) is to provide you with equipment and education in proper equipment use.

MEDICAL RECORDS

Your medical record is maintained by our staff to document physician orders, assessments, progress notes and treatments.  Your records are kept strictly confidential by our staff and are protected against loss, destruction, tampering or unauthorized use.  Our Notice Of Privacy Practices describes how your protected health information may be used by us or disclosed to others, as well as how you may have access to this information.

 

 

DURABLE POWER OF ATTORNEY FOR HEALTHCARE

A document called the "Durable Power of Attorney for Health Care" is available at your request.  This document allows persons 18 years or older to appoint a friend or relative to speak on their behalf should they lose their communication or decision-making abilities. If you desire not to have emergency procedures initiated or if you would simply like further information on the Durable Power of Attorney form, please call or ask one of our staff members.

ADVANCE DIRECTIVE POLICY (regarding emergency assistance)

In the event that emergency assistance is required, it is the policy of Sparrow Regional Medical Supply that unless you have informed us to do otherwise via an authorized advance directive (see above), our staff member will call 911 and wait for emergency assistance to arrive.  We will honor patient requests NOT to initiate emergency procedures if the request is provided in the form of an authorized, written Advance Directive.